Feminist Jobs & Internships
|Job Title:||Regional Director of Clinical Operations - Chicago, IL|
|Organization:||Planned Parenthood of Illinois|
|Description:||Regional Director, Clinical Operations Near North, Aurora, Springfield, Champaign, Bloomington
1. Under direction of the Vice President of Clinical Operations, provide oversight of day-to-day operations at Near North, Aurora, Springfield, Champaign, and Bloomington Health Centers.
2. Assume responsibility for the achievement of operating and fiscal goals at centers.
3. Develop annual strategic and operational plans in conjunction with management staff at assigned sites; assist management staff in developing and implementing these plans.
4. Hire, coach, supervise and evaluate health center management; develop them to facilitate the effective management, sustained productivity, and financial solvency of health center.
5. Serve as a resource to center management and maintain close working knowledge of community issues and center/program operations regarding visits, service and financial trends and customer satisfaction; support center management in effectively managing opportunities.
6. Promote identification of needs and problem solving within and between PPIL health center regions; identify areas to integrate and improve program management, clinic operations and systems.
7. Ensure on-going quality assurance systems and activities that simultaneously respect current medical practices, Planned Parenthood Federation of America standards, and reflect a marketing/customer satisfaction orientation.
8. Monitor the implementation of agency medical protocols that simultaneously respect current medical practices, Planned Parenthood Federation of America standards, and reflect a marketing/customer satisfaction orientation.
9. Oversee implementation of multiple projects/programs and new services at health centers.
10. Work with Human Resources and QRM on overseeing, planning, coordinating, and supervising the Affiliate-wide training program.
11. Through these activities demonstrate an understanding of and commitment to PPIL core values of respect, knowledge, responsibility, health, compassion and access; practice these values in relations with internal and external customers.
1. Achieve customer-related service and fiscal goals through direct supervision and leadership of health center staff.
2. Administer the medical program at assigned sites in order a. achieve agency goals in terms of numbers of patients served and net financial contribution from operations; b. increase program efficacy through increased customer satisfaction and retention; c. meet internal, PPFA, and governmental standards for quality, quality assurance, and risk management; d. cultivate in staff an understanding and support of agency goals, and the desire to participate in the achievement of these goals.
3. Through direct supervision, enable Health Center management to independently:
a. identify and meet customer needs within fiscal parameters; b. develop and manage annual operating plans and budgets; c. provide consistent, empowering, and motivating personnel supervision; d. observe, describe, and resolve emerging problems; e. observe, describe, and successfully develop opportunities to improve operations and fiscal performance; f. observe, describe, and propose new programs/services as well as program improvements.
4. Monitor and maintain statistical data and performance reports as needed for PPIL, PPFA, and private and public funding sources.
5. Implement all family planning program medical protocols; in collaboration with Associate Medical Director ensure that medical practices are developed and implemented to achieve customer satisfaction as well as to reflect current medical standards.
6. Assure that center management effectively manages financial resources, including administration of clinic and program budgets; assure that financial, service statistics, and other reports are completed accurately and in a timely manner.
7. In conjunction with management, develop budget as part of the affiliate budget process, monitor financial statements on a regular basis and make necessary adjustments.
8. Work with PPIL training staff and other departments to ensure that staff is trained and in compliance with affiliate and regulatory requirements.
9. Represent PPIL at local, state and national meetings.
10. Other duties as assigned.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, talk, and hear. The employee frequently is required to use hands and fingers to handle, or feel and reach. The employee is occasionally required to sit. The employee must occasionally lift and/or move up to 25 pounds.
Supervisor: Vice President of Clinical Operations/Associate Medical Director
Status: Full time, exempt from the overtime provisions of the wage and salary regulations.
Bachelor's degree, with course work in administration or marketing desirable. Masters degree or equivalent experience preferred. Medical and/or clinical background highly desirable. Experience with pregnancy termination services a plus.
Minimum 5 years managerial experience in health care. Experience with developing, implementing, and evaluating annual and long-term operating and fiscal plans. Demonstrated abilities in personnel and program development and management. History of successful budget development and management and experience in troubleshooting health center issues (staffing, systems, training, flow, scheduling, finances, etc.)
Excellent communication skills, both written and verbal. Strong leadership, management, and organizational skills. High energy level and ability to foster team work both in the health centers and as an integral part of the PPIL management team. Ability to balance strong mission/business focus. Creativity, initiative, and decision-making skills. Strategic, big-picture thinking necessary. Must be willing to maintain a flexible work schedule including evening and weekend hours and local travel.
Planned Parenthood is committed to hiring and fostering a diverse and inclusive workforce that leverages the skills and talents of all employees in our organization, regardless of race, gender, national origin, age, religion, sexual orientation, size, physical ability or socioeconomic status.