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| Job Title: | IT Help Desk Consultant |
| Organization: | WITNESS |
| Region: | East Coast |
| Description: | WITNESS uses video to open the eyes of the world to human rights violations. We empower people to transform personal stories of abuse into powerful tools for justice, promoting public engagement and policy change. WITNESS was co-founded in 1992 by musician and activist Peter Gabriel as the realization of Peter's vision of capturing the stories of human rights atrocities on video and putting them at the forefront of human rights campaigns. Since then, WITNESS has trained and partnered with thousands of human rights activists to utilize video for change in over 80 countries all over the world. WITNESS is seeking an IT Help Desk Specialist to support the help desk requests, assist with day- to-day basic troubleshooting that occurs with the computer, networking and server equipment around the office. We are looking for someone to assist in supporting our help desk and system administration in a multi-media enriched and human rights environment. We prefer people that are great with macs, have windows experience and any experience with windows servers. This will be a 2- 3 days a week, part time, consultancy for about 10 weeks with a possibility of extending. Reports directly to IT Coordinator PRIMARY RESPONSIBILITIES: ? Help Desk Ticket User & System Assistance ? Diagnosing and Solving Computer Hardware and Software Application Issues ? Creative Workarounds to computer woes ? Training of basic computer techniques to users POSITION REQUIREMENTS: The ideal candidate will have: ? Education: Relevant Bachelor?s required; A minimum of 1-3 years experience working in Help Desk or related field ? Mac (required) / Windows Help Desk & Application support experience ? Excellent communication skills verbal and written documentation skills are a must ? Provide technical support and trouble-shooting for help desk tickets submitted by staff and volunteers (e.g., installing computers, software, peripheral and network equipment; configuring workstations; resolving hardware, software, and connectivity issues; setting up new users; mobile technology and device support) ? Microsoft Office Support; Word, Excel, PowerPoint ? Google Apps Support; Gmail, Google Calendar, Contacts and Google Apps ? Routine Maintenance: ? Repairing/upgrading computer hardware and software ? Troubleshooting basic hardware and connectivity issues with printers/scanners/copiers ? Diagnosing hardware and software problems ? Installing, re-installing and updating programs and operating systems ? Network & Device Connectivity (i.e TCP/IP, DHCP, DNS etc.) ? Windows/Server & Active Directory experience is a plus START DATE: As soon as possible LOCATION: Brooklyn, New York TITLE: IT Help Desk Consultant SALARY: Commensurate with experience TO APPLY: Send cover letter, resume, and contact information for 3 references to techjobs@witness.org with the subject line ?IT Help Desk Consultant? APPLICATION DEADLINE: Applications accepted on a rolling basis until the position is filled; early applications encouraged. Please note that due to the volume anticipated, we will not be able to respond individually to each applicant. We kindly ask that you do not send duplicate applications via mail or email, and no phone calls. Thank you. WITNESS IS AN EQUAL OPPORTUNITY EMPLOYER. WE CAREFULLY CONSIDER APPLICANTS FOR ALL POSITIONS WITHOUT REGARD TO RACE, COLOR, RELIGION, CREED, GENDER, NATIONAL ORIGIN, AGE, DISABILITY, MARITAL OR VETERAN STATUS, SEXUAL ORIENTATION, OR ANY OTHER LEGALLY PROTECTED STATUS. |
| Contact: | Human Resources |
| Phone: | |
| E-Mail: | techjobs@witness.org |
| Website: | http://www.witness.org |
| Closing Date: | June-22-13 |
