Print
Share
Weekly Jobs Email
Jobs RSSFeminist Jobs & Internships
| Job Title: | Entry Level Information Technology Customer Liaison |
| Organization: | Netcentrics |
| Region: | DC Metro Region |
| Description: | Performs as a Customer Liaison (CL) for the Headquarters Army Information Management Center (HQDA IMCEN) Requirements Analysis Division (RAD) as the "face" to the customers for all Information Technology (IT) requirements. Each CL is assigned a group of customer agencies that they will develop a long-term relationship with and get to know the customer, their business, and their objectives. The Customer Liaison's responsibilities include: -Interacting with customers regularly to increase customer satisfaction and customer respect. -Analyzing customer IT requirements for IT support and recommends preferred solution that optimizes engineering, management, and cost parameters. -Taking ownership and managing the requirements from creation to completion. -Coordinating with the customer Agency Information Management Officer (IMO) and HQDA IT service provider to satisfy a customer's IT requirements. -Supporting the diagnosis, resolution, and documentation retention of IT problems and trouble reports for customers. -Coordinating test and evaluation of hardware and software being considered for implementations. -Utilizing IMCEN/RAD policies, procedures, and toolsets to manage and satisfy customer IT requirements, including hardware, commercial software, and developed software. -Reporting to management on all IT requirements on a regular basis and escalating requirements that need immediate attention and/or are high priority for customers. Qualifications: -Information Technology understanding. -Excellent communication skills, both oral and written. -Excellent customer service skills: includes product knowledge, communication and listening, problem-solving, professionalism, action-oriented task management (multi-tasking), and confidence. -Must have good work ethics and show diligence in work performed. -Proficient in the use of Microsoft Office and web-based interfaces. -Knowledge of IT system processes involving requirements definition, analysis, design, implementation, test, and support of hardware, software, networks, security, and life-cycle support. Desired Qualifications: -Bachelor's Degree in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline. -Experience with using MS Project, MS Visio, SharePoint, and Remedy. -Experience supporting large Federal Government agencies, especially DoD and the Army. NetCentrics Corporation is an Equal Opportunity Employer (M/F/D/V). |
| Contact: | Caron |
| Phone: | 703-714-7345 |
| E-Mail: | recruiting@netcentrics.com |
| Website: | http://careers-netcentrics.icims.com |
| Closing Date: | May-25-13 |
