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| Job Title: | Project Associate |
| Organization: | National Trade Association |
| Region: | DC Metro Region |
| Description: | A national trade association is hiring at their D.C. location! Seeking a highly motivated, self starting, energetic program associate to join their team. Great potential for growth and one of the best trade associations to work for in the country! Looking to hire immediately! JOB PURPOSE Provide administrative and customer service support to the Programs through the coordination and execution of designated activities. ESSENTIAL DUTIES AND RESPONSIBILITIES Correspondence: - Retrieve process and respond to communications from clients and auditors as appropriate. - Answer telephone calls skillfully and effectively, document, respond and/or relay messages accurately and promptly, identify urgent or priority calls. - Process outgoing audit packages - Verify accuracy of audit set-up information - Generate job assignment agreements - E-mail, upload, send and/or fax appropriate materials - Conduct research and follow up on; customer inquiries regarding upcoming audits, billing questions, late payments, problem payments to auditors, etc. - E-mail, scan and organize client and audit related documentation. - Forward application requests to appropriate personnel. - Track and resolve return mail issues. Administrative: - Maintain meticulously detailed, accurate and up-to-date auditor and client files, electronically. - Maintain all administrative lists and files; ensuring accuracy, accessibility and availability. - Maintain and update database(s) based on program activities and requirements. - Maintain operations database regarding various data input ensuring accuracy. - Process and verify the completeness of audit packages from auditors; including any required scanning and uploading. - Process auditor invoices (ensuring accuracy and completeness). - Generate, evaluate and take action on updated audit and invoicing status reports, as needed. - Type, proofread, copy, scan, compile and distribute materials as needed. - Identify issues and communicate these to the Sr. Associate / Audit Program Associate. Projects - Provide support as needed with the administration of Departmental projects. SKILLS, EXPERIENCE AND EDUCATION - A minimum of 1-3 years work experience involving a high-volume of customer service activity required. - Proficient with Microsoft applications especially Word, Excel, Access and SharePoint with an aptitude to learn other computer programs quickly required. - Strong interpersonal skills required. - Must have demonstrated ability to research and assimilate information accurately from a variety of sources. - Capacity to solve simple customer service related problems and communicate solutions effectively desired. - Ability to effectively manage simultaneous assignments with minimal supervision required - Ability to work in a fast-paced operations environment required. - Attention to detail, exceptional organization, prioritization and time-management skills required. - Understanding of business processes and workflow coordination a plus. - Customer service aptitude required. - Excellent oral and written communication required. - Demonstrated analytical skills required. |
| Contact: | Krista Marcucci |
| Phone: | |
| E-Mail: | krista@rpstaffing.com |
| Website: | http:// |
| Closing Date: | May-27-13 |
