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| Job Title: | Support Technician ***Secret Clearance Required*** |
| Organization: | Netcentrics |
| Region: | DC Metro Region |
| Description: | NetCentrics is looking for an experienced Support Technician to support our team in Alexandria, VA. This position is open only to candidates with an active DOD security clearance. The Support technician will be responsible for providing systems, software, hardware, and network assistance as required and will rely on experience and judgment as well as pre-established procedure and instructions to identify, research and resolve technical problems presented through Level I, II and III Service Desk tickets. Document, track and monitor the problem to ensure a timely resolution. Specific duties include: -Troubleshoot and resolve trouble tickets related to technical difficulties with hardware, software, and the network. -Triage Level II and Level III trouble tickets -Collaborate with staff to recreate problems and assist with resolution -Verify issue resolution on the customer's behalf -Verify with the customer that the issue has been resolved and update the ticketing system -Interface with infrastructure, database, and development personnel -Communicate plan, progress, and issues in a timely manner -Actively contribute to ongoing process improvement -Performs other duties or special projects as assigned -Ability to complete multiple simultaneous projects in a timely manner Qualifications: -Strong communication, interpersonal, and analytical skills -Ability and desire to provide excellent customer-service to internal customers -Working knowledge of MS operating systems and applications -Ability to work independently and in a dynamic environment -This position is open only to candidates with an active DOD security clearance NetCentrics Corporation is an Equal Opportunity Employer (M/F/D/V). |
| Contact: | Caron Hummer |
| Phone: | 703-714-7345 |
| E-Mail: | recruiting@netcentrics.com |
| Website: | http://careers-netcentrics.icims.com |
| Closing Date: | May-26-13 |
